Return & Refund Policy
PatandarStore
Return & Refund Policy
Operated by TANVEER MALL LLC | Effective Date: July 28, 2026
1. Overview
At PatandarStore (operated by TANVEER MALL LLC), your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.
2. Return Window
You may return most items within 30 days of the delivery date for a full refund or exchange. Items must be:
• In original, unused condition
• In original packaging with all tags, manuals, and accessories included
• Accompanied by proof of purchase (order confirmation or receipt)
3. Non-Returnable Items
The following items cannot be returned:
• Perishable goods
• Digital downloads or software once activated
• Hazardous materials
• Personalized or custom-made items
• Items marked as ‘Final Sale’
• Hygiene products opened from original sealed packaging
4. How to Initiate a Return
To start a return, please contact our customer service team at support@patandarstore.com with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
Do not send items back without an RMA number — unauthorized returns may not be processed.
5. Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped, defective product, or damaged in transit). In those cases, we will provide a prepaid return shipping label.
6. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 3–5 business days.
Approved refunds will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to post the refund.
7. Exchanges
If you would like to exchange an item for a different size, color, or model, please contact us at the email above. Exchanges are subject to product availability.
8. Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
